Responsibilities
User Support and System Maintenance
Provide daily user support to all PC network and Email related problems
Act as a liaison between users and software vendors for trouble-shooting
Liaise with PC vendors for quotation and proposal report
Install/maintain PCs, printers, servers and PC software programs
To assist in department relocation/upgrading projects
Provide user support on the AS/400s configuration problems
Ensure PCs in both standalone/network are timely patched
Network and Email Administration
Perform network and Email administration functions. This includes the enrolment and maintenance of user profiles; assignment and mapping of LAN directories; monitoring and housekeeping LANs storage capacity to maximise performance, ensure daily/monthly backups for LAN and PC application systems are complete and a copy of each is kept off-site
Ensure inventory list and systems configuration lists are kept up-to-date
Conduct PC software inspection on a periodical basis
Conduct anti-virus checking report on a periodical basis
Ensure compliance with internal and external audit recommendations
Documentation and Training
Document all application programs and databases backup procedure; operations manual and LAN/PC security manual
Provide training, guidance and technical support on the use of new PC products to users
PC Systems Design and Implementation
Review and recommend for PCs/Servers upgrade
Disaster Recovery Planning
Support and Set-up systems at Off-site Disaster Recovery Centre
Perform off-site system testing on a yearly basis
Conduct the pre-test and post-test meetings with the vendor
Ensure the test plan is carried out successfully
Document the test result and recommendation
Update the off-site disaster recovery procedures whenever necessary
Security Administration
Enrolment of systems and application user profiles
Review system logs for violation and intrusion
Alert and manage the risks and threats arising from technology and internet
Pending Item Management
Liaise with software vendors on pending items such as error log and user request status
Review problem status reports with users and vendors
Install or upgrade new software releases or program fixes
Ensure that user request forms are properly maintained
Set-up test environment for user acceptance testing
Monitor that users sign off the system acceptance forms after testing
Requirements
University or Polytechnic graduate in Information Technology or equivalent
At least 5 years of working experience in IT first-level support in end user computing, preferably in the financial institutions
Practical knowledge in Microsoft Operating System, MS Office, Active Directory, Microsoft Teams, MobileIron, Microsoft Exchange, Anti-Virus, Video Conferencing Solutions, ManageEngine and VPN
MCSE, Networking and/or ITIL certifications are highly advantageous
