Jenoptik is an international photonics group with representatives in over 80 countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide.
Join our team and help to shape our future with lasting effect.
IT Officer (Network)
Job ID: 3709
Location:
Singapore, SG
Date: Aug 12, 2024
Responsibility
Responsible for Global IT Ticketing System for APAC offices . Primary focus on Network & Servers Infrastructure and daily IT support services.
Support the regional office IT infrastructure for installing, configuring network hardware, such as routers, switches, WIFI AP, and firewalls.
Monitoring network performance (Internet, VPN Tunnel, LAN and WAN) , system availability, and reliability. Troubleshooting and resolving network issues, including hardware and software problems.
Troubleshooting network connectivity issues and the ability to explain resolution to end user. Escalate to higher engineer (HQ) in support or to facilitate for the resolution. Most likely from different time zones, to solve network malfunctions or other IT related topics.
To take charge and lead IT change request include integration, project, or ad hoc requirement, which includes integration of new acquisitions to the corporate IT systems and technologies.
Participate in corporate IT projects and teamwork with both regional and HQ IT colleagues.
Responsible for daily user support, computing setup, and helping end users that have localized network problems and all IT related services.
Taking ownership in IT documentation and managing incident resolution for any IT services and network support matters according to our SLA from beginning to end.
Carry out other technical related duties or ad hoc support that may be required.
Requirement
Bachelor's degree in IT/Computer related. CCNA and CCNP is plus
At least 5 years of relevant experience in handling direct user support, requirement collection and analyze.
Cisco Product experienced (ASA, Cisco Meraki, Prime, Umbellar )
Knowledge and hands on experience on Cisco routers/switches/firewalls and network protocols (TCP/IP, BGP, EIGRP, VLAN)
Great knowledge in IT troubleshooting and customer service experience
Deep relevant experience in handling L1/L2/L3 networking issues local and regional
Able to communicate effectively in both oral and written aspects.
Possesses analytical skills and works well in ticketing system environment while establish a good collaboration with end user.
Able to work independently with minimum guidance and monitoring.
Team player with Strong service orientation
Knowledge in Network Infrastructure in IPSec VPN, MPLS, and SDWA . For AWS VPC is an advantage.
Excellent written and verbal communication skill in English.
Strong analytical and problem-solving skills
Strong interpersonal skills and ability to work effectively with all types of people at all levels of the organization when providing application support
Documentation Experience (Network Diagram, IT Inventory, Planing..)
About Jenoptik
At Jenoptik, people with the specific JENIUS character are changing the world with the power of light. That demands a spirit of exploration and dedication. If youre one of us, come meet the challenges facing the world. At Jenoptik, were creating a better future for all of us.
As the holding company and corporate center of the group, JENOPTIK AG, based in Jena, performs top-level functions for strategic corporate management as well as the central functions IT, human resources, purchasing, legal, communications & marketing, security, work and health protection, environmental protection and real estate management.
Have we made you interested in this position
If so, we look forward to receiving your online application.
Should you need any further information, please do not hesitate to contact us.
