Job Title: IT Onsite Engineer
Job Summary:
You will be responsible for providing technical support and assistance to end-users within the organization. You will work closely with senior engineers to troubleshoot hardware and software issues, install and configure computer systems and applications, and ensure the smooth functioning of desktop environments. Additionally, you will help with IT projects and initiatives to improve overall system performance and user experience.
Key Responsibilities:
- Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
- Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
- Provide technical assistance for operating systems, applications, and other software tools.
Hardware and Software Installation:
- Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
- Install and configure operating systems, software applications, and updates.
- Set up and configure network printers and other peripherals.
System Maintenance and Monitoring:
- Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
- Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
- Manage user accounts, permissions, and access levels as per company policies.
Documentation and Reporting:
- Maintain accurate records of hardware inventory, software licenses, and configurations.
- Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
- Generate reports on system performance, incidents, and resolutions for management review.
Collaboration and Training:
- Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
- Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
- Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.
Qualifications and Skills:
- Nitec / Diploma Information Technology, or related field (or equivalent work experience).
- 1-2 years working experience.
- Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
- Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.
- Strong problem-solving skills and ability to work independently or in a team environment.
- Excellent communication and interpersonal skills for interacting with end-users and team members.
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
Interested applicants please send your resume to [Confidential Information]
Venessa Goh Wee Ni
R24124686
Recruit Express Pte Ltd
EA License No: 99C4599
RCB No.: 199601303W
We regret that only shortlisted candidates will be contacted.
