Mon to Fri Office hours
Roles and responsibilities:
- Hardware IMAC Support
- Troubleshoot, diagnose, and resolve the tickets which required onsite support.
- Coordinate within Vendor and Level 3 support team and Level 2 support teams for ticket resolution
- Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption
- Manage any end-user service requests (e.g. desktop, mobile) which require local interaction.
- Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)
- Collect and deploy hardware's as part of user's leavers and joiner process
- Asset Management.
- Maintain asset register including hardware and software
- Alert Customer in case of low asset (hardware) or licensing issue (Software)
- PC and other devices logistics Management.
- Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by vendor
- Software deployment on end user devices and Deployment of mobile apps
- Hands and feet support -Special devices
- Meeting room support and conference room devices
- Printer Management.
- Laboratory and manufacturing devices management and support.
- Support to Organizational Events such townhalls.
- Customer 3rd Party Support and Co-ordination
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Perform other duties as assigned
Must have skills:
- Should have worked on Modern Device Management using SCCM and Intune.
- Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Candidate needs to have very good understanding with documentation and validated and GMP systems. IQ, OQ & PQ
- Understanding of Vulnerability assessment & Remediation on client devices.
- Experience with the software not limited to Office365, Microsoft Teams, Remote access tools such as Bomgar, Active Directory etc
- Mobile Device troubleshooting experience including Microsoft Authenticator, Office Apps, and security applications
- Experience troubleshooting network devices such as printers, tablets, and other peripherals
- Must have understanding of Azure/ cloud environment
- Excellent hands on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable
- Excellent communication is mandatory in English and (Local language if have)
- Individual must have good customer facing skills and be well presented.
- Demonstrates independent and pro-active thinking
- Experience of support Apple Mobile devices
Interested candidates please email your resume to [Confidential Information]
Jonathan Lim Yu Xiang
Recruit Express Pte Ltd EA
Licence No: 99C4599
CEI Registration Number: R22110657
