IT Operations Service Support Analyst

Key Skills:

. Excellent written and oral communications

. Organized and methodical

. Strong analytical skills

. Identify and recommend process improvements to improve efficiency and effectiveness

. Ability to derive actionable outcomes from data

Job Objectives

IT Operations Service Support Analyst for IT Infrastructure Platform Services department's Business Units key focus on Resource management, HC / FTE budgeting, seating and space management, audit/compliance support and resource related reporting.

Key Responsibilities

. Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access

. Work closely with hiring/line managers to manage the on boarding and off boarding of staff

. Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.

. Other improvements and automation initiatives to improve existing process and functions.

. PPM management and reporting

. Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension

. Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.

. Support other operational resources managing Reporting & Analytics deliverables.

. Manage and support floor logistics.

. Maintain seating plans for GIPS occupied floors.

. End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments

. Ensure process documents are organized, updated and maintained on sharepoints or shared folders

. Support with transformation initiatives when required.

. Support employee engagement initiatives, eg. training and special projects/assignments

Key Requirements (Must Have)

• Proficient in Microsoft Excel with VLOOKUP and running macros
• Familiarity with vendor and invoice management processes
• Proficient in using PowerPoint for creating presentations and reports
• Independent, proactive and self-starter with excellent interpersonal and communication skills.
• Strong analytical and good problem solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Strong written and oral communication skills
• Organized, methodical and detailed
• Able to multitask and handle multiple priorities
• Able to work independently and in a team
• Dedicated and hardworking with high degree of accountability and integrity
• Good follow up in tracking updates from various parties for closure on a week to week basis.
• Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.
• Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.
• Responsible and takes pride in meeting deadlines.

Desired Skills: (Good to have)

• Experience working on SharePoint Page Design and SharePoint Workflow creation
• Experience creating reports using data dumps/extracts from SharePoint
• Previous work experience in on boarding and off boarding
• Previous work experience in audit, risk and compliance work.