IT OPS (Night Shift)

Job Summary:

. Work Schedule: Alternates between 5 days one week and 4 days the next, from 10:00 PM to 7:30 AM (Rotating Shifts).

. Note: The applicant may be transferred to a day shift after a few months, depending on operational requirements.

. Additional: Immediate availability is a plus.

Responsibilities:

- Follow the currently valid guidelines (e.g., working instructions, process descriptions, hygiene rules, and clear table policies).

- Based on the workflow, execute routine tasks such as downloading files, decrypting or encrypting files, and uploading files, among other process steps.

- Ensure all files are placed on the SFTP server for batch run processing.

- Handle Mastercard, Visa, and various payment file processes, utilizing their specific tools as required to process files.

- Monitor the batch run status and promptly escalate any issues to the appropriate person.

- Notify the supervisor of any observed discrepancies, such as process and quality issues, security breaches, outdated calibration data, or deviations in documentation.

- Manage file transfers to internal departments and external merchants.

- Perform data entry tasks.

- Retrieve card members statements.

- Maintain accurate and compliant documentation.

- Perform individual tasks defined by the supervisor, as necessary, that align with the work responsibilities of an operator or are required to achieve organizational performance.

- Maintain a safe work environment and ensure the upkeep of the physical location.

Qualifications:

1. Strong understanding of IT principles with the ability to communicate technical concepts effectively to background support teams.

2. Excellent problem-solving skills and the ability to work under pressure.

3. Experience in networking and basic system administration is a plus.

4. Excellent communication skills, both written and verbal.

5. Strong attention to detail.