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GREAT EASTERN

IT Service Desk Associate

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Job Description



Job Purpose

To provide end users support for all IT related matters



The Job

Provide technical analysis and assistance to support and resolve IT equipments e.g. desktop, laptop, printer, etc and application problems

Take ownership for incidents and service requests that are being escalated by updating, follow up and resolving the tickets within agreed Service Level Agreement (SLA) timelines

Support basic network related and server system issues

Assures the quality of fixes and patches & apply patches and upgrades accordingly upon assignment

Update call center on the ticket status and ensuring the tickets are resolved within agreed SLA timeline

Develop workaround and fixes for new incidents

Perform daily, weekly or monthly reporting including adhoc.

Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks

Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

Highlight any potential concerns /risks and proactively shares best risk management practices

More Info

Industry:Other

Function:IT

Job Type:Permanent Job

Skills Required

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Date Posted: 23/11/2024

Job ID: 101255073

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