About Us
Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.
We are looking for an IT Service Manager to grow our business.
Responsibilities
- Managing the system monitoring tool to proactively identify and prevent the system issues and trigger the incident management with different team.
- Overseeing day-to-day defect management for critical incidents, providing regular updates, and ensuring timely resolutions.
- Overseeing the entire planned maintenance cycle for customer's critical services by coordinated approval for maintenance work and notification.
- Align with Outsourcing Management Framework and Implement the outsourcing practices for IT outsourcing.
- Manage the IT Outsourcing Risks of a group of service providers engaged to ensure the outsourcing risk exposure over the key processes are within Risk Policy.
- Conduct site visits to assess the compliance to established processes of outsourced services/activities.
- Assess and mitigate outsourcing risk to an acceptable level and recommend follow-up action or facilitate risk acceptance.
- Conduct validation to ensure issues/risks noted during site visits are rectified or mitigated adequately & timely.
- Collaborate with the relevant stakeholders (Group Risk/Compliance/Legal/Audit/Ops Risk/Subject Matter Experts) to address Outsourcing Risk-related matters.
- Conduct risk-related briefings and/or training to service providers, where appropriate.
- Perform peer review(s) on site visit documentation to ensure quality assurance.
- Establish the process to proactively monitor the service quality.
- Support operational and process improvement initiatives on service providers.
Requirements
- Bachelor's degree in accountancy, Business or Banking and Finance will be preferred.
- 3+ years of experience in IT Operations and/or IT Outsourcing Governance in the above functions.
- Experience in conducting outsourcing due-diligence and risk assessment for public cloud service providers.
- Familiar with Outsourcing guideline issued by MAS and ABS.
- Good interpersonal and communication skills.
- Possess good control mindset and able to understand a broad range of operational issues.
- Self-starter and ability to multi-task.
- Strong planning, organizational and analytical skills.
- Attention to details and good analytical skills.
- Ability to work independently, with strong planning and organization skills.
- A team player with the ability to drive and complete initiatives independently.
