IT Service Manager (M365), $5000 - $7000, Variable Bonus up to 3 months (Location: Central, East)

Responsibilities:

. Manage service management framework, ensuring service levels meet Service Level Agreements

. Lead and coordinate Managed Services Team

. Change and Configuration Management

. Ensuring proper tracking, root cause analysis and timely resolution

. Manage transition process from existing teams or vendors

. Conduct review meetings with service providers to discuss performance and identify improvement opportunities

Requirements:

. ITIL Foundation Certification (v3 or 4) / Enterprise Administrator Expert / Security Operations Analyst Associate

. 5 years of experience in SLA Management (IT Industry)

. Strong understanding in Service Delivery Management, M365 services

. Excellent organizational, solid leadership and coordination skills

Please include in the CV

. Last drawn

. Expected salary

. Notice period

Interested candidates, please submit your CV to

EA License No: 06C4642

EA Reg No: R1110624

All applications will be treated in strictest confidence and only short-listed candidates will be notified