Manage and maintain CRM and Ecommerce systems, ensuring data accuracy, security, and accessibility.
Collaborate with sales, marketing, ecommerce, and customer service teams to understand their needs and provide solutions and enhancements to the relevant systems.
Coordinate with developers and technical support teams to fix bugs and deliver customizations and enhancements to meet business requirements.
Train and support users on functionalities and best practices.
Monitor and analyze data to identify trends, opportunities, and areas for improvement.
Integrate CRM with other business systems and applications.
Stay updated with the latest CRM and Ecommerce related technologies and trends.
Ensure compliance with data protection regulations and industry standards.
Qualifications:
Minimum of 3 years of experience in IT with a focus on CRM and Ecommerce systems.
Proven experience in managing and optimizing systems in a retail environment.
Experience in CRM/Ecommerce customization, configuration, and integration.
Familiarity with sales and marketing processes within the retail industry.
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
Strong technical knowledge of CRM systems (e.g., Salesforce, Capillary CRM, Microsoft Dynamics, Hubspot, Zoho CRM).
Strong technical knowledge of Ecommerce systems (e.g., Salesforce, Magento, Shopify)
Proficiency in database management and data analysis.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work independently and collaboratively within a team.
Detail-oriented with strong organizational skills.
Familiarity with retail industry processes and requirements is a plus.
