Job description
Our client is one of the leading food and agriculture trading firms, known for its stable and friendly working environment. They are currently seeking an experienced L1-L2 Technical Support Engineer.
Day to day responsivities
- Provide L1-L2 technical support for a corporate environment, addressing both software and hardware issues.
- Configure and maintain desktops, laptops, printers, and scanners to support end-users.
- Troubleshoot and resolve issues with Windows 7, Windows 10, Mac OSX, and common applications like Microsoft Office.
- Conduct basic administration of systems, servers, phone systems, and wireless infrastructure.
- Troubleshoot office network issues, including switches and WIFI, to ensure reliable connectivity.
- Monitor and apply patch management for Windows and Mac systems to maintain security and system stability.
- Support LAN/WAN/MPLS network connections, ensuring consistent, reliable access for users.
- Utilize Office 365 to generate reports and dashboards to track performance metrics.
- Follow organizational standards, providing clear communication and documenting resolutions.
- Collaborate with diverse teams, managing time effectively and prioritizing tasks for high-quality service delivery.
We are looking for someone with strong interpersonal and communication skills in English and the following technical skills:
Must
- Minimum of 2+ years of L1-L2 technical support experience in a large corporate infrastructure.
- Support experience in Windows 7 &10, Mac OSX, patch management,Active Directory, ServiceNow or similar , Office 365 and essential applications such as Microsoft Office.Hands-on experience in desktop, laptop, printer, and scanner configuration.
- L2 level troubleshooting for LAN/WAN/MPLS. Basic administration knowledge of systems and servers, phone systems, and wireless infrastructure related to the network.
- Experience in troubleshooting all office network-related issues, such as switches and WIFI
Others
- Ability to adhere to the organization's standards, processes, and procedures.
- Good command of English and strong communication skills, both written and interpersonal.
- A team player who can work with minimal supervision and collaborate with heterogeneous teams.
- Good time management and multitasking capabilities.
- Proactive with meticulous attention to detail.
- Willingness to learn, take ownership, and show initiative to achieve desired results.
- Ability to work in a diverse multicultural environment.
- Good to have system migration & office move projects experience
- Hardware support
Anyone with relevant experience is welcome to chat. For more details, please email [Confidential Information].
Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258
