Our Client, a Prestigious leading organisation is seeking to recruit for an IT Support Analyst.
Location: Central Singapore (Near Raffles Place MRT)
Responsibilities:
- Provide first and second level of IT support for end users
- Manage service request and incident management processes to meet with the IT service quality SLAs
- Ensure standard ITIL based service delivery processes are implemented for IT services to be fit for use and fit for business
- Identify cost optimisation with service improvement opportunities
- Support and manage end user devices such as desktops, laptops, smart phones and printers
- Perform other duties and responsibilities as assigned
Requirements:
- Degree/Diploma in Information Technology or its equivalent field of studies
- Possess 2 to 4 years of relevant working experience
- Must be able to work well independently
- Good communication and written skills
- ITIL certification level 2 would be of an added advantage
- Good knowledge of Microsoft Window 10 and office suite
- Exposure to online collaboration tools such as MS Team, Cisco Jabber, WebEx, Zoom, Skype, etc would be a plus factor
