Job Description
- Provide L1 to L2 support for infrastructure, network, and internal systems. Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
- Provide on call, 24x7 supports for systems on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages.
- Act as the first point of contact for internal users experiencing issues with computers, printers, and other IT systems.
- Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
- Installing and configuring hardware and software components to ensure usability by end users
Job Requirements:
- Minimum 2 years desk side support services.
- Strong focus on quality and attention to detail
- Strong Analytic/Troubleshooting Skills.
- Strong understanding of MS Windows Operating Systems.
- Strong working knowledge of MS Office and basic business application.
- Strong Customer Support Skills.
- Basic knowledge of networks, telecom, and compute/storage.
- Advanced knowledge of mobile device support
We regret that only shortlisted applicants will be notified.
EA License: 18C9079
