IT Support Engineer

EIRE Systems Singapore PTE. LTD.

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a day ago
Over 500 applicants

Exp: 2-8 Years

Full time

Singapore

IT/Computers - Hardware & Networking

Job Description

Responsibilities:

Manage the performance of services to customers.
Ensure that service levels are achieved in line with contracts and that customers expectations are met or exceeded.
Ultimate responsibility for ownership of all customers incidents or logged service requests.
Track the incidents to conclusion in line with SLAs and quality standards.
Manage critical customer's incidents, associated to customer communication, activities and any appropriate escalations.
Provide information about incidents analysis and KPIs.
Build services relationship with customers and conduct service reviews for key customers.
Review performance reports, service improvements, service quality and processes.
Provide management and performance reports

Requirements:

Strong technical knowledge of Windows 7/10, XP and Active Directory, Mac OS. Knowledge in Unix/Linux.
Experience in installing and deploying PC hardware and software in a professional setting.
Ability to support Microsoft Office products and Microsoft Outlook/Exchange or Lotus Notes.
Understanding of and willingness/ability to expand your knowledge of network designs and related support issues.
Cisco networking skills/experience will be an advantage.
Relevant industry certifications (i.e. CCNA, MCITP, MCDST etc.) will add value to your application.
Ability to communicate in a highly professional manner with users, internal/external customers and business partners.
Excellent troubleshooting and problem resolution skills.
Excellent customer service/end user management skills.

Interested candidates please send your CV to [Confidential Information]

Education

Diploma

More Info

Role:Technical Support Engineer

Industry:IT /Computers - Hardware & Networking

Function:IT

Job Type:Permanent Job

Skills Required

Technical support

Service desk

IT Support

Information Technology

Date Posted: 20/05/2024

Job ID: 79551901

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About Company

EIRE Systems Singapore PTE. LTD.

EIRE Systems is a leading provider of bespoke IT services to the financial and multinational sectors throughout the Asia Pacific region. EIRE has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of assignments since its establishment in 1996. EIRE currently has offices in Singapore, Hong Kong, Tokyo, and Dublin.

EIRE Systems provides three main areas of professional IT services, including IT project management and design services; IT consulting services; and Managed Services for the Desktop.

EIRE Systems IT project management services include design and management for the construction, relocation and upgrade of IT infrastructure, BCP/DR impact analysis and implementations, data centre design and office relocations and retrofits. In addition to providing project management services, EIRE Systems designs and implements network solutions to suit client specifications and time frames.

In the IT consulting field, EIRE Systems provides solutions for server and desktop implementations, upgrades and rollouts. The company has considerable expertise in implementing and optimising financial Market Data Systems, and has completed many market data projects in the region. In Managed Services, EIRE Systems provides day-to-day Desktop Support and Helpdesk Operations to leading investment banks.

About RecruiterJ Malar Kannan

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