- Provide technical support for incoming queries and issues related to desktop support, mobile device management, video conferencing.
- Install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement.
- Wipe drives with proper chain of custody and inventory management.
- Resolve incidents and upgrade different types of software and hardware.
- Installation of new hardware for customers, such as new monitors, docking stations, or keyboards devices.
- Accurately record, update and document requests using the IT service desk system.
- Resolving service delivery and client issues in a timely professional manner.
- Determine the best solution based on the issue and details provided by customers.
- Identifying and escalating business and technical challenges as appropriate
Job Requirements:
- Diploma / Nitec in IT, Computer Engineering, Electrical, Electronic or relevant
- 1 to 2 years of relevant experience
- Mandarin speaking - to work with chinese associates
- 5 days work (Monday to Friday / 9am to 6pm)
- Work location at Harbourfront, Keppel Bay Tower
- Salary $2600 - $3000
- Start work immediately or within short notice
Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.
