IT Support Engineer

The primary responsibility of the IT Support Engineer is to build and provide support for server, workstations and storage equipment.

. Provide first level troubleshooting of devices, maintenance of laptops and tablets

. Installation and configuration of operating systems and softwares for users

. Assist users on operating system, email, hardware and software related issues

. Deployment of PC, notebook and printers as requested by users

. Assist in troubleshooting network and wireless connnectivity issues

. Respond to incidents at timely manner, investigate and provide temporary or permanent solutions of escalated incidents.

. Monitor Service Level Agreement and provide regular reporting in timely manner to relevant party.

. Coordinate with 3rd party or equipment vendors to resolve problems

. Other ad hoc duties assigned.