About Thunes
Thunes is a global, fast-growing, and innovative Fintech scale-up that uses technology to disrupt and transform the existing financial system.
We have a strong Mission: to create a better global payments network, and a great Purpose: to connect the world to economic opportunities and address systemic inequality when it comes to financial services.
We are proud to power payments for the world's fastest-growing businesses and work with some of the amazing global brands - from Gig Economy giants such as Uber and Deliveroo and Southeast Asia's super-app Grab, to global Fintech leaders such as PayPal and Remitly.
Our Products help to drastically simplify the Payment integration experience for our customers: with a single, simple connection, businesses and consumers can send payments to and get paid in every corner of the world. Instantly.
Thunes is headquartered in Singapore with regional offices in London, Barcelona, Paris, Beijing, Shanghai, Miami, San Francisco, Dubai, Nairobi, Manila and Hong Kong.
Key Responsibilities
Align daily with your team regarding priorities, projects, tasks and assignments
Follow technical procedures set in place by the department, making sure to maintain the expected standards at all times
Provide timely and accurate solutions to issues or tasks you are assigned or working on
Prioritize support to your Singapore office coworkers
Onboardings & Offboardings following our procedures
Maintain the accuracy of our assets inventory and make the relevant updates every time it's necessary
Be ready to deal with urgent matters sometimes outside office hours
Make responsible use of your administrator access
Communicate often with teammates in regards to important decisions or concerns
Use empathetic and appropriate language when giving support and addressing coworkers, maintain composure at all times
Be willing to go to the Singapore office often, 4 times a week
Overseas business travel required only when needed to
Pro-actively monitor the status of office IT infrastructure, determine any issues or potential problems and recommend solutions
Ensure IT policies are adhered to at all times
Provide orientation and guidance to users on how to operate new software and computer equipment
Professional Experience and Qualifications
Minimum of 5 years experience in equivalent role of user or technical support in a medium to large company within a similar business sector
Certifications relevant to IT Support like ITIL, Google Certifications, Microsoft Certifications, etc. that are not expired
Experience with the following platforms at a corporate level: Jira, Confluence, Google Workspace, Microsoft Azure, Slack, JumpCloud, Antivirus software, Chrome, MS Office and others
Understanding of laptops, computers, printers and IT devices in general at a hardware level
Experience in supporting Windows and macOS on their latest version
Strong understanding of corporate networking and security practices
Fluent & preferably certified in English, especially on a support & technical level
Strong creative and analytical thinking
A passion for IT Support and willing to learn in its due time
Sound like you Apply now!
