- Career Growth|Attractive Compensation and Benefits
About Our Client
Our client is a leading provider of
comprehensive cybersecurity solutions, specializing in the
protection of personal computers and IT infrastructures. They offer advanced endpoint security, encryption, secure authentication, and network protection services, helping businesses safeguard sensitive data and defend against cyber threats.
Job Description
- Provide 1st level on-site support for end-user operations, troubleshooting complex technical issues in a fast-paced business environment, and offering 24x7 on-call support as needed.
- Administer, support, and maintain VMware vSphere and VMware Horizon VDI environments, including daily tasks like upgrades, patches, security configurations, and fine-tuning performance.
- Assess risks related to virtual machines and VMware environments, perform contingency planning, and recommend related hardware, software, and services to ensure optimal system performance.
- Collaborate with external parties for problem resolution, maintain technical documentation, and create regular maintenance and incident reports to ensure smooth operations and compliance.
- Lead post-delivery support for client applications (e.g., Workspace ONE, Zimperium, OnTalk), manage inventory, and oversee preventive maintenance schedules and special projects as required.
The Successful Applicant
- Minimum 2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMWare VSphere and VMWare Horizon VDI.
- Hands-on with technology and a strong interest in exploring new technologies, with expertise in VMware vSphere and VMware Horizon VDI.
- Exceptional customer focus, professional acumen, strong communication skills, and experience in managing vendor relationships, negotiations, and conflict resolution.
- Skilled in ITIL practices, quality escalation management, exception handling, and ensuring SLA compliance, while also managing costs and contract renewals.
- A reliable team player with a proactive attitude, capable of working independently, and experienced in supporting enterprise virtualized environments, with knowledge of Windows, Linux, and backup/recovery applications.
What's on Offer
- Competitive Salary: Attractive compensation package
- Growth Opportunities: Professional development and career advancement in a fast-paced environment
Contact: Eleen Chong (Lic No: R1982403 / EA no: 18S9099)
Quote job ref: JN-112024-6584310
