IT Support Officer (End User Support/Computer Operations)

Responsibilities:

- Provide first-level helpdesk and end-user support.

- Install and configure computer hardware, software, systems, networks, printers, and handheld scanners.

- Monitor and maintain computer systems and network infrastructure, including patch panels, UPS, routers, switches, wireless access points, firewalls, internet connectivity, and VPN connections.

- Administer and manage both physical and virtual servers, including patching and updates.

- Manage user accounts in Active Directory and LDAP.

- Troubleshoot system and network issues, diagnosing and resolving hardware or software faults.

- Repair equipment and replace components as needed.

- Manage backup operations.

- Provide support, including procedural documentation and relevant reports.

- Assist in the rollout of new applications.

- Maintain records of software licenses.

- Manage IT assets, inventory, and other IT supplies.

- Source and coordinate with vendors for procurement, maintenance, and support matters.

- Test and evaluate new technologies.

Requirements

- Hands-on experience in an end-user IT support role or computer operations environment.

- Experience in installing, setting up, configuring, migrating, upgrading, and maintaining servers, PCs, operating systems, software, and other related peripherals.

- Strong troubleshooting skills for Windows 10 and 11.

- Knowledge of Windows Server 2012, 2016, and 2021.

- Experience managing Active Directory and user email accounts, as well as working with Symantec Endpoint Protection and Veritas Backup Exec familiarity with virtualization, preferably VMware.

- Basic understanding of networking protocols (DNS, DHCP, VLAN) with advanced troubleshooting skills for printers and peripheral devices.

- Provide support for handheld smartphones and tablets.

- Ensure compliance with the company's IT security policies.

- Manage patching processes.

- Ability to work independently while handling day-to-day IT support tasks, demonstrating good analytical problem-solving, time management, and decision-making skills.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [Confidential Information]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R24121196 | EA License 16C7883