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Rapsys Technologies Pte. Ltd.

IT Support Specialist (End User Support with Networking Experience)

Early Applicant
  • 8 days ago
  • Be among the first 50 applicants

Job Description

Key Responsibilities:

  • Provide both on-site and remote technical support for end-user devices (desktops, laptops, mobile devices, etc.).
  • Troubleshoot and resolve hardware, software, and network-related issues efficiently.
  • Manage and maintain network infrastructure, including routers, switches, firewalls, and other networking equipment.
  • Perform regular system and network monitoring to ensure uptime, stability, and security.
  • Document technical processes and prepare detailed reports on technical incidents.
  • Travel between customer locations as required to provide on-site support and troubleshooting.
  • Participate in client platform implementation or upgrade projects as assigned.
  • Follow up with vendors for hardware replacements and maintenance.

Requirements:

  • Proven experience in end-user computing (EUC) support and network administration.
  • Strong knowledge of operating systems including Windows, macOS, and Linux.
  • Familiarity with networking technologies (LAN, WAN, VPN) and troubleshooting tools.
  • Hands-on experience with Microsoft 365, SharePoint, OneDrive, and Microsoft Active Directory.
  • Excellent problem-solving skills with the ability to work independently and manage multiple tasks.
  • Strong communication skills and the ability to document processes and technical issues clearly.
  • A proactive, independent, and results-oriented approach with a can-do attitude.
  • Willingness to travel to customer sites as required.

Preferred Qualifications:

  • Experience in hardware lifecycle management, including vendor coordination for replacements.
  • Certifications in relevant IT/networking fields (CompTIA Network+, CCNA, etc.) are a plus.

More Info

Role:Other Software/Hardware/EDP

Industry:Other

Function:IT

Job Type:Permanent Job

Date Posted: 16/11/2024

Job ID: 100514673

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