IT Support

Responsibilities:

1. Onsite Infrastructure Support:
- Provide smart hands support for EC Core Network and Compute Infrastructure.
- Manage rack and stack activities, logical provisioning, and decommissioning of hardware.
- Support incident & problem management for WAN, LAN, WLAN, and Core Compute.
- Oversee network configuration, maintenance, and troubleshooting.
- Ensure operational health of EC server room infrastructure during business hours.

2. Experience Environments:
- Manage deployment and support of onsite experiences & demos.
- Conduct daily checks and walkthroughs of demo environments.
- Provide technical support for presenters, account managers, customers, and EC staff.
- Maintain an active inventory list for tracking of all experience/demo assets.

3. Azure and Identity Management:
- Administer local EC Azure Sub Resources and Subscriptions.
- Support centralized solution delivery projects and automation.
- Act as the local Technical SME for the Experience Platform catalogue of demos.
- Create and manage Azure environments for Hybrid Cloud engagements.

4. Audio and Video Support:
- Operate and maintain AV equipment in meeting rooms and theatres.
- Coordinate repairs and preventative maintenance for AV systems.
- Provide immediate break-fix attention and support for EC meeting rooms and AV systems.
- Assist in meeting room setup, support, and refresh projects.
- Provide consultation and maintain AV room inventory hygiene.

5. Events and Engagements:
- Provide support for EC attendees and presenters during events.
- Coordinate technical guidance and device configuration for events.
- Provide on-site technical support and device inventory management during events.

6. Supplier Coordination:
- Maintain relationships with local IT/AV suppliers and integrators.
- Manage scheduling and direction of suppliers for device servicing and repairs.

7. Technology & Asset Lifecycle:
- Manage warranties, RMA processes, and equipment repairs.
- Make recommendations for technology improvements and equipment purchases.
- Ensure continuous improvement of operational processes and technology solutions.
- Coordinate recycling of old equipment per Microsoft standards.

8. Team Coordinator/Lead:
- Serve as the point of contact for local support and team escalations.
- Implement processes and tools for managing and prioritizing work intake.
- Establish Rhythm of Business meetings and provide operational reporting.
- Ensure coverage for customer events and engagements.
- Facilitate learning and cross-training within the team for consistent service level.