IT Technician

Roles & Responsibilities

• Provide technical support to end users on Desktops, Laptops, Printers and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Provide corrective maintenance to System such as card access, CCTV, security, network, server systems etc
• Perform Install, Move, Add and Change activities
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and escalate issues
• Arrange On-boarding and off-boarding users
• Any other tasks as assigned by the management

Requirements

• Strong technical skills in trouble shooting issues related to IT products
• At least 1 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Collaboration experience including knowledge of remote control of PCs
• Can work independently
• Fluency in both written and spoken English
• Able to go onsite and provide support as required
• To resolve IT issues at Outlets at shopping mall (orchard area).
• Salary will comensurate with experience