Location: Central
- Monitor, maintain, and troubleshoot computer systems, networks, and hardware to resolve technical issues.
- Manage support tickets, ensuring timely resolution within Service Level Agreements (SLA) and high levels of customer satisfaction.
- Set up and configure laptops, printers, mobile devices, operating systems, and applications as needed.
- Perform system imaging using tools such as SCCM, JAMF, or MDM solutions.
- Maintain user accounts and groups through Active Directory.
- Provide support for Office 365 and other corporate applications.
- Assist with the deployment of new hardware and software.
- Repair and maintain IT equipment as required.
- Serve as the security representative for the Singapore office, ensuring compliance with security policies and procedures.
- Participate in ad hoc tasks and IT-related projects as assigned.
Requirements
- 5 to 8 years of experience in helpdesk or technical support, with strong troubleshooting abilities.
- Proficient with Microsoft Windows, Microsoft Office Suite, macOS, and Mac management tools.
- Hands-on experience with Active Directory and Exchange administration, including managing email accounts, distribution lists, shared mailboxes, and resources.
- Comfortable using remote support tools to provide assistance.
- Proven ability to manage relationships with stakeholders and vendors across the APJ region.
- Experience in handling multiple support requests while managing other priorities effectively.
- Strong team player with experience working in regional and global teams.
- Self-motivated and able to work independently in a dynamic, fast-paced environment.
- Flexible with working hours to align with global team operations.
If you're interested in this role, click apply now to forward an up-to-date copy of your CV or email to
CEI Registration Number: R1985071
EA License Number: 21C0661
Company Registration Number: 201127615M
