Key Highlights:
- Central Location
- Permanent Position
- Up to $13,000 + Bonus + comprehensive benefits package
As the ITSM Lead, you will be responsible for overseeing and improving the delivery of IT services across the organization. This role ensures that IT services are delivered efficiently, effectively, and in alignment with business objectives.
You will implement IT service management best practices, manage service delivery processes, and drive continuous improvement in service quality.
Responsibilities:
- Lead the development, implementation, and maintenance of ITSM processes and frameworks according to industry standards, best practice and compliance.
- Ensure IT services are delivered in accordance with service level agreements (SLAs) and meet business requirements.
- Lead and mentor ITSM team (Incident, Problem, Change, Release)
- Managed major incident, ensuring timely resolution of issues and effective root cause analysis.
- Identify and implement opportunities for continuous process improvement to enhance service delivery, efficiency, and reliability.
- Monitor and report on key performance indicators (KPIs) to track service performance and drive improvements.
- Develop and implement strategies to reduce the frequency and impact of incidents and problems.
- Communicate service management strategies, performance, and improvement initiatives to stakeholders.
- Collaborate with business units, IT teams, and external vendors to ensure alignment of IT services with business needs.
Requirements:
- Bachelors degree in Computer Science, Information Technology, or a related field.
- Min 10 years of experience in ITSM and major incident management, with a strong understanding of ITIL frameworks and best practices within financial institutes.
- Proven experience leading ITSM teams and managing service delivery processes.
- Preferred Certifications: ITIL, ITSM
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Excellent problem-solving, communication, and stakeholder management skills.
Interested applicants, please submit updated resume in MS format via the
Apply button.
Position and remuneration will be commensurate with skills and experience.
We regret that only short-listed candidates will be contacted.
Careerally Pte Ltd | EA Licence: 24C2215
Josephine Xie | EA Registration No: R1874897
