Java Application Production Support

Desired Competencies (Technical/Behavioral Competency)

Must-Have:

1. Programming language/framework: Java, Spring MVC, MySQL.

2. Hands-on experience in Linux & Shell.

3. Hands-on experience in SQL.

4. Hands-on experience in AWS services.

5. Experience in using ITSM tools.

6. Experience in Release Management activities.

Good-to-Have

1. Knowledge of Airline Domain.

2. Knowledge in Splunk & Datadog.

Responsibility of / Expectations from the Role

1Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

2Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

3Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

4Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

5Perform deployment & release management activities.

6Collaborate with development squad to provide insights for defect fix by providing analysis performed.