Job Title: Operations Supervisor
Location: Singapore
Reports To: The Founder
About our Client
Our client is a homegrown Singaporean luxury jewellery brand looking to expand their reach outside of Singapore. With an initial focus on the London, Paris and US markets, our client aims to expand their global presence and enhance their brand identity.
About the Role
They seek a proactive and detail-oriented Operations Supervisor to manage and optimise their operations processes. This individual will oversee key functions such as inventory management, order processing, shipping, and reporting. In addition, the Operations Supervisor will take a lead role in identifying, evaluating, and implementing software systems that can streamline operations, particularly inventory management.
This role requires someone comfortable working with data, able to coordinate day-to-day operations, and can lead efforts to adopt new technologies for better efficiency. The ideal candidate will have experience in operations, strong organisational skills, and a problem-solving mindset.
Key Responsibilities
Operations Management:
- Oversee daily operational activities, including shipping, order processing, and delivery coordination.
- Ensure timely and accurate fulfilment of orders while maintaining high customer satisfaction.
- Manage day-to-day logistics and resolve any operational challenges.
- Collaborate with other departments (e.g., Sales, Customer Service) to ensure smooth operations.
Accounts & Inventory Management:
- Maintain accurate records of inventory levels, ensuring stock is managed efficiently.
- Develop and implement processes to track inventory movements, minimise stockouts, and reduce excess inventory.
- Regularly conduct physical inventory counts and reconcile them with system data.
- Lead efforts to improve inventory accuracy and reporting processes.
- Manage and track receivables and payables
- Perform cashier duties and process transactions
- File and maintain invoices
- Ensure the Point of Sale (POS) system is accurately updated with inventory levels
- Recording/tracking receivables and payables
- Cashier, filing of invoices, Ensure POS is updated with correct inventory
Systems Management & Improvement:
- Currently, operations are managed using Excel responsible for researching, recommending, and implementing new inventory management software or systems to improve operational efficiency.
- Oversee the transition and integration of new systems, ensuring smooth adoption across the team.
- Ensure systems are utilised effectively and efficiently to track inventory, sales data, and other operational metrics.
Data Management & Reporting:
- Track, analyse, and report on key operational metrics, including sales, inventory turnover, order accuracy, and delivery performance.
- Create regular reports on sales trends, inventory levels, and operational performance for senior management.
- Develop and maintain reporting templates to support decision-making and improve operations.
- Ensure customer data is accurately captured.
Qualifications:
- Two years of experience in operations management, logistics, or a related field.
- Strong knowledge of Excel for data tracking, reporting, and analysis (advanced Excel skills required).
- Experience with inventory management and understanding of best practices.
- Strong organisational and time-management skills, with the ability to prioritise and manage multiple tasks.
- Ability to analyse data and make decisions based on metrics.
- Familiarity with inventory management software or other ERP systems is a plus.
- Excellent communication and interpersonal skills.
- Problem-solving mindset with a focus on continuous improvement.
If you're ready to make an impact and elevate your career with us, we'd love to hear from you!
Please submit your CV and a cover letter outlining your relevant experience and why you are a great fit for this role to [Confidential Information]
Accela Recruitment Services Pte Ltd
EA License: 15C7529EA
Personnel No: R22107085
