Support Unified Comms SystemsMaintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.
Attending to user requirements and work with vendor to provide solutions.
Work with other departments for smooth flow of processes and procedures.
Projects rolloutPlan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.
Plan resource allocation and utilisation across the various project and quarterly releases.
Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.
Monitor and manage risks /issues related to technical delivery.
Requirements:
Skilled in NICE Engage Voice Recording systems administration.
Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management
