Job Info:
- Mon-Fri: 9am - 6pm Sat: 9am to 1pm (can apply WFH after confirmation)
- FMCG industry & client management
- Clemeti, West Region
Key Responsibilities:
Client Support and Relationship Management:
- Serve as the primary contact for key accounts, addressing their daily inquiries and requests.
- Provide timely and accurate information in response to client questions about products, services, and order statuses.
- Cultivate and sustain strong, positive relationships with key clients to enhance their satisfaction.
Order Management and Coordination:
- Oversee and process client orders, ensuring accuracy and prompt delivery.
- Collaborate with internal teams (e.g., sales, logistics, production) to meet customer needs.
- Track the progress of orders and resolve any issues that may arise.
Issue Resolution:
- Handle client complaints or concerns promptly and effectively, ensuring satisfactory resolutions.
- Proactively identify potential problems and take measures to prevent them from affecting the customer experience.
Client Feedback and Reporting:
- Collect and communicate client feedback to relevant internal teams to drive continuous improvement.
- Prepare regular reports on account activities, client satisfaction, and key performance indicators (KPIs).
Collaboration and Cross-Department Communication:
- Partner closely with the sales and account management teams to ensure alignment on client strategies.
- Work with other departments (e.g., finance, logistics, product development) to address client-related issues.
Please submit your updated resume by using the APPLY NOW BUTTON
By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.
.We regret to inform you that only shortlisted candidates would be notified. We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560
