Liquid Group is a Major Payment Institution licensed in Singapore, specialising in cross border payment services for consumers and corporates based across Asia.
It operates XNAP Network, an open API based QR payment acceptance network that enables the cross-border acceptance of bank and non-bank QR payment apps across multiple markets in the region; LiquidNow, a state-of-the-art payment platform providing global payment options at local payment prices for corporate clients; and LiquidPay, the go-to e-wallet for global money remittance services and QR payments with the markets best offered exchange rates.
Job Overview
As a Key Account Manager, you will be responsible for building and maintaining strong relationships with our key clients, ensuring their long-term success. You will act as the main point of contact between the company and key clients, identifying opportunities to grow revenue, enhance product offerings, and drive client satisfaction. The ideal candidate will have a strong background in payments or financial services, excellent communication skills, and the ability to manage complex accounts in Singapore.
Key Responsibilities
- Client Relationship Management: Serve as the primary liaison between the company and key clients, fostering long-term, trusted partnerships.
- Account Strategy: Develop and execute account strategies to meet client needs and expand the company's presence within their portfolio.
- Revenue Growth: Identify opportunities for upselling and cross-selling our payment solutions to drive revenue growth.
- Client Retention: Ensure high levels of client satisfaction by delivering tailored solutions and resolving any issues promptly.
- Stakeholder Collaboration: Work closely with internal teams (e.g., operations, product development, and marketing) to ensure smooth delivery of services and client projects.
- Market Research & Insights: Stay updated on market trends, competitor activities, and the latest developments in the payment industry to offer strategic advice to clients.
- Reporting & Analysis: Prepare regular reports on account performance, including financial forecasts, client feedback, and key performance indicators (KPIs).
- Contract Negotiation: Lead contract renewals, negotiations, and the execution of service-level agreements (SLAs) in coordination with legal and sales teams.
Qualifications
- Bachelor's Degree in Engineering, Business, Finance, or a related field.
- 3-5 years of experience in Key Account Management, preferably in the payment or financial services industry.
- Proven track record of managing large accounts and exceeding revenue targets.
- Strong understanding of payment products and solutions (C2B, B2B, QR payments, cross-border transactions, etc.).
- Excellent communication and negotiation skills with the ability to interact with senior stakeholders.
- Analytical mindset with the ability to use data to inform decision-making and optimize account strategies.
- Strong organizational skills, with the ability to manage multiple accounts and priorities simultaneously.
