Description du poste
Job Summary:
As an Account Manager, you will steer the short, mid and long term commercial strategies of your overseas clients portfolio in accordance with the company strategy and 5-year plan.
Your primary targets will be:
- to increase Safran Helicopter Engines business, sales and market share
- to foster the loyalty of your customers, notably through the signature of service contracts
- to steer the financial revenue (invoicing, turnover, gross margin, cash) generated through your market
- (up to 50% of the activity in the field overseas, mainly in Asia)
To achieve your mission, you will be in daily contact with helicopter operators and you will often need to coordinate with local airframers.
Job Description:
- Draw the business forecast in your market (on short and middle terms) & follow up on its achievement by managing risks and opportunities rolling 12 months
- Lead all commercial negotiations in your market with existing customers & partners
- Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, KPI's, etc.
- Pilot the cash collection from customers
- Participate in continuous monitoring of internal controls where necessary and ensure compliance
- Participate to all improvement initiatives with the rest of the department and other company departments
- Propose best commercial solution according to situation and customers needs, in compliance with the contractual agreements and company commercial policies
- Draw up commercial offers factoring in the company's commercial policy
- Optimize contract margin and ensure profitability - CMI ( additional invoicing, commercial gesture, discount)
- Ensure overall Contract execution and contractual deliverables
- Provide strong leadership to Customer service team in resolution to all customer related matters and ensure highest quality of service, communication and products is provided to all stakeholders
- Build up and manage 12 months sales forecast and ensure sales objectives are being followed
- Maintain and develop strong relationship with existing customers
- Establish Short/Mid Term strategies to develop new business opportunities with existing customers or partners with customers
- Manage commercial gestures and discount with the customer(s) in accordance with Safran HE requirements/Policies
- Prepare and organize all customer visits, relay information / complaints / customer requests to relevant stakeholders and update via Safran reporting tool.
- Pilot contract renewals and lead all offers and contract reviews
- Leader for customer satisfaction through feedbacks and customer surveys
Education & Experience:
- Bachelor degree or equivalent
- 5 years of working experience or more, preferably in the rotorcraft industry or in the aviation industry
Specific Skills and Knowledge Requirements:
- S
Exigences du poste
SAP
Spï½cificitï½ du travail
Yes
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME.
Safran Helicopter Engines est le leader mondial des moteurs d'hélicoptères et le seul industriel à sêtre spécialisé sur ce marché. Implantée dans le monde entier, la société emploie 5900 personnes dans le monde et possède plus de 2 500 clients répartis dans 155 pays et plus de 21 000 moteurs en service.
BAC+3, BAC+4
Supérieure à 5 ans
