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What makes DHL great Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No.1 World's Best Workplace by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.
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Role Purpose
- Supervise and coach a team of Key Account Pricing Specialists. This covers the Key Account Pricing (KAP) channel for countries that are live on the Global Rating Engine (GRE).
- Maintain and manage an SLA for provision of world-class Key Account pricing services to countries.
- Supervise the setup of proposed customer rates directly in the GRE rating system to the highest quality standards and internal controls.
- Supervise the annual execution of AP countries GPI in GRE to standards of timeliness and quality, including monitoring of compliance to internal controls.
- Train and Develop Key Account Pricing Specialists and Agents to prepare pricing proposals and make recommendations to country management.
- Ensure high orientation to Customer Centricity of Pricing according to Global Pricing Policy and other standards.
- Drive the execution of Global Customer Implementations including General Price Increases and Services and Surcharges.
How will you contribute to the success of DHL
- Manage and supervise a team of professional Key Account Specialists to deliver results and meet company targets and goals.
- Develop work instructions and processes for the Key Account Pricing team.
- Provide pricing process alignment and engagement within the AP region and globally.
- Review and manage cross-regional alignment on tactical and strategic pricing elements for Key Account Pricing Proposals.
- Review the inputs for the AP Tender Review Board for National Sales Customers.
- Support the inputs for Country TRB decisions.
- Develop programs for managing Key Account Customers yield improvement via tactical initiatives (e.g. Fuel Surcharge compliance, GPI, etc.).
- Coach Key Account Pricing Specialists and Agents to ensure Customer Centric rate design.
- Drive programs to manage the accuracy of Rates and Services & Surcharges implementation.
- Drive and develop enhancements in modeling and simulation as appropriate.
- Drive the process for responding efficiently to pricing requests for country Key Account customers, including best-in-class analytics to maximize margins and yield.
- Influence management's decision-making in relation to country Key Accounts.
- Supervise and coach a team of Key Account Pricing Analysts.
- Train and coach junior staff, other pricing analysts/managers, Sales, and others, as appropriate.
- Present Stakeholders with information and updates on pricing strategies, tactics, and new programs, and the business usage of pricing tools.
Do you have what it takes
- Degree in Accountancy, Business, Finance, Economics, or a similar business-related area. Preferably backed by a Master's Degree or MBA.
- At least 3 years experience working in DHL.
- 3-4 years of working experience in a related field e.g. Finance or Pricing.
- Experience in pricing or costing within DHL. Hands-on experience in quantitative analysis.
- Fluency in English is required.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
DHL Express Singapore Pte. Ltd. Aperia, 10 Kallang Avenue, Tower 2 11-10/18 339510 Singapore
DHL Express GHO (SG Office)
DHL Express Singapore Pte. Ltd.
Aperia, 10 Kallang Avenue, Tower 2 11-10/18
339510 Singapore
