Key Account Support Executive

Company Profile:

As a subsidiary of Denmark based Scan-Group, our history in shipping and logistics dates to

• From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world's leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company's truly intermodal character offering Air Freight, LCL and FCL Ocean Freight services, uniquely positions Shipco as a one stop provider of worldwide transportation solutions.
  
  We are looking for a brilliant Key Account Support Executive to join our fast-growing Shipco Transport APAC Regional office.
  
  This is a regional role. The incumbent is responsible to provide administrative and logistical support to sales department and designated Key Account Manager/s in pursuit of the regional Business Development objectives
  
• Key Responsibilities:

· Act as liaison between customers and the company by assisting the commercial team with opportunity management, adhoc troubleshooting, strategic customer development while supporting the companys goal of reaching financial and non-financial KPI (Key Performance Indicators).

· Performs escalation support; ensuring that customer feedbacks relating to service, operations, billing, service recovery, pricing, and other cases are coordinated and managed through the relevant departments in timely manner.

· Participate in selected external customer meetings and internal meetings as necessary to support business development.

· Work closely with Product team in evaluating customers tender mechanics and be able to make judgement with minimal supervision in accordance with companys guidelines and set timelines.

· Coordinate cross-functionally with different teams when setting up New Account and when resolving issues to achieve deeper perspective on solution.

· Undertakes administrative job duties as it pertains to the key account department.

· Manages New and Existing Customers profile to ensure accurate records and volume reports.

· Assist the commercial team in collecting relevant customer information pre and post RFQ for smooth onboarding and operational handover.

· Attendance as needed at Shipco corporate events, client events, or industry conferences.

• Requirements:

· Preferably with 2-3 years of relevant experience in Ocean / Air or similar industries.

· Knowledge and practical experience in NVOCC or Freight Forwarding industry, ideally within Sales/Customer Service function will be an added advantage.

· Proficient in Microsoft Office

· Good command in spoken and written English. Chinese or another language will be a plus.

· Basic Presentation Skills

· Detail-oriented.

_Why join us_

_Shipco Transport offers competitive salaries, vacation benefits, hybrid working conditions (Only 3 Days a week in office), excellent colleagues and fantastic learning opportunities for the right candidate. _

Job Types: Full-time, Permanent

Pay: $3,000.00 - $4,500.00 per month

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Singapore 088702