This a great opportunity to join Delta Capitas fast-growing Client Lifecycle Management (CLM) Services Business working with some of the worlds leading financial institutions.
Our Client Lifecycle Management (CLM) Services provides end to end KYC/AML and client due diligence (CDD) capabilities to help organisations optimise the management of their client lifecycle. Our CLM team combines extensive experience with domain expertise in delivering KYC/AML services across multiple organisations underpinned with an in-depth knowledge of AML regulations and supported by an eco-system of proprietary technology accelerator solutions.
We are looking for an experienced AVP to join our Client Lifecycle Management (CLM) Managed Service Business.
Your role
Are you a highly motivated individual with strong work ethics, looking for a challenging role in a dynamic environment Do you have an aptitude for understanding complex business rules and the ability to think on your feet Are you passionate about enabling and delivering exceptional client experience
We're looking for a Client Onboarding Specialist to:
Be the dedicated point of contact for front-to-back support throughout the client onboarding journey.
Engage directly with client advisors to understand client profile, assess documentation requirements and capture required inputs.
keep up with evolving business requirements and apply relevant rules when validating onboarding documentation, triggering the required reviews, and executing corresponding system updates.
Identify and highlight potential risks or issues, and lead discussions with relevant business functions to address and resolve in line with regulations and internal policies.
Continuously identify opportunities for improvements to streamline the operational process and optimize the client journey.
Have good planning and time management/prioritization skills.
This role requires an experienced KYC / AML AVP, with demonstratable managerial, leadership, operational and KYC experience. Strong communication skills and a passion for client service excellence.
This is an exciting role as we develop our CLM Managed Service capabilities globally. The preferred candidate will demonstrate an entrepreneurial spirit with a hands on and pragmatic approach as we develop this fast-growing part of our business.
Key Responsibilities:
Managing, coaching, and mentoring a KYC team
Acting as the main point of contact for our client, running/attending relevant meetings, and managing the overall client relationship from a day to day perspective
Responsible for ensuring KYC records, screening, client outreach and queries are completed in line with client expectations and contractual service level agreements
Ensuring the team are fully trained and providing input in training materials and programmes where required
Dealing with escalations and issues from the team and client and providing solutions/guidance
Proactively engaging with key stakeholders to advise on issue resolution, client reporting, capacity, and associated risks
Assisting in defining procedures, processes, standards, and best practices to ensure efficiency / continuous improvement of the service
Responsible to produce key MI reporting both internally and externally to track, monitor and provide key metrics to internal and external stakeholders
Working with senior managers and stakeholders globally to assist in the growth and scale of the business
Completing any ad hoc tasks that may required to ensure the smooth day to day running of the team and delivery of the project
Promoting and developing a strong culture within the team and embedding the Delta Capita values
A minimum of 5 years industry experience
Demonstrable team management experience across KYC or similar business lines from an operational perspective
Strong knowledge and experience of best practices in building processes and developing high performing teams
Understanding of key controls, compliance/AML, and investigation functions in the banking industry
Understanding of the possible implications of financial sanctions on banks and financial institutions
Excellent understanding of the end-to-end KYC and client onboarding processes
Excellent communicator, able to effectively and professionally communicate with stakeholders and clients
Client Service Excellence and experience in managing client relationships
Extensive experience in AML/KYC due diligence roles
Proficient in use of Excel and PowerPoint
Be passionate about solving complex problems
Have In-depth knowledge of Excel
Be articulate, collaborative, and communicate effectively
Be self-motivated with high levels of resilience, enthusiasm, and drive for success within an entrepreneurial business
Have strong academic background from a reputable institution, minimum Bachelors degree in any discipline
Committed and not afraid of new challenges
