Your role
Are you a highly motivated individual with strong work ethics, looking for a challenging role in a dynamic environment Do you have an aptitude for understanding complex business rules and the ability to think on your feet Are you passionate about enabling and delivering exceptional client experience
We're looking for a Client Onboarding Specialist to:
Contribute to the change management/ change integration efforts for a top tier Private Bank within a KYC/ AML project context.
Understand client profiles, assess documentation requirements and capture required inputs.
Keep up with evolving business requirements and relevant rules when validating onboarding documentation, triggering the required reviews, and executing corresponding system updates.
Identify and highlight potential risks or issues, and lead discussions with relevant business functions to address and resolve in line with regulations and internal policies.
Continuously identify opportunities for improvements to streamline the operational process and optimize the client journey.
Have good planning, project management, and time management/prioritization skills.
This role requires an experienced KYC / AML AVP, with demonstratable project management, change management, and operational and KYC/ AML experience. Strong communication skills and a passion for client service excellence.
This is an exciting role as we develop our CLM Managed Service capabilities globally. The preferred candidate will demonstrate an entrepreneurial spirit with a hands on and pragmatic approach as we develop this fast-growing part of our business.
Key Responsibilities:
Provide operational and advisory services within a change management/ integration project
Apply KYC and AML knowledge and experience to a Private Banks client portfolio within a project context
Acting as the main point of contact for our client, running/attending relevant meetings, and managing the overall client relationship from a day to day perspective
Responsible for ensuring KYC records, screening, client outreach and queries are completed in line with client expectations and contractual service level agreements
Dealing with escalations and issues from the team and client and providing solutions/guidance
Proactively engaging with key stakeholders to advise on issue resolution, client reporting, capacity, and associated risks
Responsible to produce key MI reporting both internally and externally to track, monitor and provide key metrics to internal and external stakeholders
Completing any ad hoc tasks that may be required to ensure the smooth delivery of the project
Promoting and developing a strong culture within the team and embedding the Delta Capita values
Job requirements
A minimum of 5 years industry experience
Demonstrable project management, change management experience across KYC or similar business lines from an operational perspective
Strong knowledge and experience of best practices in building processes and developing high performing teams
Understanding of key controls, compliance/AML, and investigation functions in the banking industry
Excellent understanding of the end-to-end KYC and client onboarding processes
Excellent communicator, able to effectively and professionally communicate with stakeholders and clients
Client Service Excellence and experience in managing client relationships
Extensive experience in AML/KYC due diligence roles
Proficient in use of Excel and PowerPoint
Be passionate about solving complex problems
Have In-depth knowledge of Excel
Be articulate, collaborative, and communicate effectively
Be self-motivated with high levels of resilience, enthusiasm, and drive for success within an entrepreneurial business
Have strong academic background from a reputable institution, minimum Bachelors degree in any discipline
Committed and not afraid of new challenges
