KYC Client Outreach Associate

Position Overview

Details of the Division and Team:

Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement.

Work includes:

• Identifying and prioritizing product and service improvement opportunities and creating plans for implementation.

• Utilizing comprehensive knowledge of the company's internal operations to develop forward-looking focus for business.

• Supporting bank strategy, proactively identifying, and managing areas of risk

• Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions

• Communicating changes to operational requirements and their impact on relevant processes and controls

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Flexible working arrangements

• 21 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Act as the single point of contact for the Business, managing the end-to-end KYC process for new client adoptions, product/business extensions and client regular review/remediation for IB (Global Market) business line, ensuring outputs are of high quality, and delivered in timely manner.

• Gather and collect all required KYC, compliance, or regulatory documentation via internal or public searches, as well as through Client or Business Outreach

• Perform first screening on documentation to ensure client adoption/review adheres to DB's Global Compliance requirements, specific country KYC & regulatory requirements and Key Operating Procedures

• Manage escalations and face off to key stakeholders.

• Manage risk effectively by ensuring timely and precise escalation and handling/monitoring of issues including identification of root cause and coming up with resolutions.

• Effective pipeline prioritization and coordination with NOC (Near & Offshore Centers) teams

• Develop and produce critical metrics and reports that provides transparency on team's performance and Business intelligence.

• Monitor and track exceptional/conditional approvals, audit, and regulatory items until closure.

• Adhere and implement process changes/improvements especially on regulatory items.

• Work on data clean up initiatives, remediation, re-engineering projects.

• Drive continuous process improvements within the team.

• Assist to implement new products, new regulatory requirements, and change policy via formalizing the process flow, KOP update and training.

• Ensure Business Continuity Management functions are compliant.

• Ensure key operating and desktop procedures are kept updated.

Your skills and experience:

• Minimum 5 years of relevant experience in a KYC operations role in a banking environment

• Proven knowledge on AML, KYC, and regulatory requirements like FATCA, MIFID, etc.

• Proven product knowledge and specific requirements of Global Market product.

• Relevant experience in Client On boarding and Remediation

• Experience of on boarding / Remediation entity type Regulated Entities, SWF, SOE, Special Purpose Vehicles, Funds, Trusts, REITs

• Proven experience in Client Service

• Deep understanding of Global Market

• Knowledge on account documentation review

• Understand the key risk and control issues in client on boarding.

• Experience on client data programs.

• Project management experience either around process re-engineering or system enhancements

• Experience in KYC management systems as well as competency in Excel, Word, and PowerPoint.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we'll support you:

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do.

Deutsche Bank & Diversity

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.