L1 Application Support Analyst (1 Year Contract Renewable)

Summary

You will be working with our client who specialises in the healthcare and technology space. You will provide IT Support and assist with incident resolution. You will also be expected to support call centre to log, escalate and follow through with issues raised by users via telephone or email.

Responsibilities

• Identify, diagnose and rectify user reported issues.
• Provide applications troubleshooting and on-site support.
• Log, escalate and follow through with issues.
• Simulate user problems to resolve operating difficulties.
• Coordinate activities to identify, diagnose and rectify problems
• Provide support in application testing, device testing and user login verification.

Requirements

• Diploma in Information Technology or equivalent
• At least 1 year of L1 application support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience / background preferred.
• Knowledge and understanding of IT industry environment and business needs

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [Confidential Information] for more information.Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.Morgan McKinley Talent SolutionsMorgan McKinley Pte Ltd EA Licence No: 11C5502EAP Registration No: R2196712EAP Name: Chew Kai-Xinn