L1 Desktop Engineer

Early Applicant

Exp: 0-2 Years

2,000 - 2,500 SGD/m

Job Description

Job Scope:

Provide end user support for desktop computers, notebooks, printers, applications, basic networking, etc
Deployment, configuration & troubleshooting on end user issues
Evaluate existing end user computing resources
Work with IT infrastructure team and external vendors to resolve user issue
Perform routine maintenance and upgrades of end user computing resources
Update Desktop Support operations & service desk documentation
Ensure procedures, processes and service level are being followed for any service delivery and operations
Manage and administer the service desk operations including coordination routing of service or change request
Any other duties as assigned

Requirements:

Only Singaporeans
Possess a Diploma in IT or equivalent
Possess minimum 2 years of Desktop Support / IT support experience
Proficient with desktop operation systems, MS office, Outlook, desktop, notebook hardware & software
Experience in supporting desktop migration such as Active Directory and Exchange Migration
Familiar with Service Desk operations, incident, service request and change management process
Good interpersonal & communications skills
Resourceful, analytical and good problem-solving skill