Roles and Responsibilities
- Perform installation and maintenance of the IT infrastructure (Hardware and Software) including remote troubleshooting.
- Provide day-to-day tech support for the clients.
- Help to add hardware and other applications as required for the clients.
- Support of replacement and upgrade for computer & server equipment.
- Monitoring and maintenance of the System (hardware and software)
- Respond to all incident / service calls to troubleshoot and resolve incidents including basic repairs or parts replacements
- Escalate when necessary in accordance to escalation matrix
- Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
- Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
- Liaise and work closely with customer to address service concerns and to solve technical problems.
- Work with technical team to resolve more advanced issues when necessary
- Perform Install / Move / Add / Change (IMAC) activities as tasked
- Ensure all material are properly documented and handed over during shift changes
Skills:
- Basic Network troubleshooting on Desktop/Laptop (LAN/Wi-Fi)
- Basic Knowledge on Active Directory
- Basic knowledge on Switches/Servers
- Image deployment (Laptop/Desktop)
