1st Level and partial 2nd Level support for clients on daily operations.
Manage and resolve daily raised tickets on the floor.
Well-versed in Microsoft Operating System platform with Microsoft Exchange support.
Provide Local & Wide Area Network support including the ability to manage and troubleshoot problems on Firewalls, Routers, Switches, Printers and etc.
Provide daily service reports at the client's site upon work completion.
To provide / update Systems and Network Audit documentation.
To provide recommendations to clients network infrastructure on upgrades or tech refresh based on documentation compilation.
Requirements:
Diploma or Degree in IT/ Communications/ Electronics Engineering/ majoring in network and systems communications technologies preferred.
Good experience/knowledge in the following:
Active Directory, Network / Security administration and configuration (CCNA/CCNP/ MCSE preferred)
Well-versed and capable in implementation and design for VMWare and or Hyper-V environment preferred.
Capable to administer Microsoft 365 for Onboarding/ Offboarding processes, editing access rights policies, and implementing controls preferred. (Else training will be provided.)
Minimum to have 3 years of relevant working experience in a similar industry.
Good team player with strong analytical, communication, and troubleshooting skills.
Candidate must have a relentless attitude and take responsibility and ownership of customer problems, from start to resolution.
Independent personality and also versatile as a Good team player when working on projects within a team.
Able to work ad-hoc extended hours on Network / Server Setup / Migration during deployment projects.
