L1 Support Lead

• Experience in handling L1 support tickets and assignment
• Oversight and management of operation, JIRA support tickets coming in for the system
• Lead the handling of support tickets to help resolve issues with users.
• Driving the patching of data within SQL in the application for ticket resolution
• Communicating directly with users to help resolve their issues
• Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets.
• Work Location: 8 Jurong Town Hall Rd, Singapore 609434
• Normal working hours: 9am - 6.30pm.
• Probation period of 3 month where performance will be assessed If execution don't meet expectation project can roll off candidate with 2 weeks notice.
  

Internal ref: 9225

Regards,

Lini

Recruitment Consultant

R22108463