L1 System Engineer / AMK, 12 hour rotating shift

The L1 System Engineer is responsible for:

. To provide 24 x 7 support for Data Center running on 12 hours shift

. Assisting the Customer in the verification, isolation and/or provision of a

temporary work around for the incident/problem logged.

. Resolving the incident/problem onsite.

. Escalating unsolvable problems and service requests to the System and/or

Software Engineer and reporting the escalation to the Project Manager.

. Generating the relevant administrative records and reports.

. Introducing and integrating new technologies into existing environments.

. Applying operating system updates, patches, and configuration changes.

. Adding, removing, or updating user account information, resetting

passwords, etc.

. Answering technical queries

. Maintaining the configuration of the system.

. To implement Service Request and Change Request

. Contacting OEM/Vendor for technical support

Requirements:

. Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent

. Minimum 1 year of relevant working experience in IT infrastructure operation

. 12 hrs shift working

.Preferably with Microsoft Certification and/or ITIL certification.

. Good Knowledge of following products will be advantageous:

-Linux

-Unix

-Active Directory/DNS

-Microsoft Azure Stack

-Microsoft Windows 2008-2016

-Commvault Backup and Recovery

-Symantec Endpoint Protection

. ITIL certification will be an advantage.

Interested candidates, please forward a detailed resume and email to careeratempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446