To provide L2 Production Support for Cash Management and filtering and AML systems within Asia Pacific.
Independently debug and propose resolution/workaround for complex production issues.
Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
Coordinate across various teams to effectively manage production issues and maintenance activities.
Respond to user requests, and incidents and follow up on problems promptly.
Ensure issues are reported, tracked, followed up, and escalated timely.
Resolve or coordinate the resolution of issues, through a problem management process, with other internal teams and / or the vendor.
Coordinate and follow up with Application teams to ensure the permanent fix is prioritized, planned, and delivered, through the problem management process.
Communicate and provide status updates on issues to business users, management team, and other stakeholders.
Contribute to preventive system monitoring and alerting, where appropriate.
Support change management process and application releases.
Support Disaster Recovery Test and Business Continuity activities.
Support IT Security activities e.g. health checks after security patches.
Support end-of-day and end-of-month batch runs.
Perform and coordinate regular maintenance activities.
Document operational procedures, contribute to the knowledge base, and cross-train other team members to build up functional and technical expertise for our CM applications.
Analyze and challenge existing support processes to achieve continuous improvement.
Incidents resolution.
Preventive maintenance.
Proactive actions/measures to limit corrective maintenance activities.
Weekend/Holiday/Night support.
Job Requirements
Qualifications
University Degree in Computer Science or related disciplines.
Good command of spoken and written English.
Working command of spoken and written Mandarin is preferable. Spoken Cantonese is an advantage.
Experience
Strong experience in and preference for application production support.
Strong technical background in web-based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
Extensive experience in supporting payments, local clearing applications & payment filtering, and AML in the APAC region.
Technical
JAVA/J2EE
Websphere/Tomcat/JBOSS
Oracle PL/SQL
COBOL
Unix / Linux /Windows skills i.e. navigating, scripting etc
TIBCO EMS/ TIBCO BW/ TIBCO Admin/ MFT / BC / IBM MQ
ITSM tool: Service Now
Sharepoint
Database performance & SQL tuning experience is a plus
Good technical troubleshooting and debugging skills.
Functional
Strong understanding of payments, local clearing systems, H2H concepts and applications, and reporting.
Strong understanding of stop list filtering, AML, social engineering, etc.
Working grasp of double posting accounting treatment.
