L3 Production Support Analyst
Experience: 5 years
Job Mode: Full-time
Work Mode: On-site
The Core Banking Production Support Level 3 Engineer is a role within Regional Core Banking for AS400 that is responsible to support application wellness in production, remediate application defects, and manage communications with second-level production support, business units and vendors on deployment approach and timelines.
Responsibilities
Perform root cause analysis on application defects and provide solution for remediation.
Prioritize defects and plan for production release based on defect criticality
Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments.
Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.
Assist production level 2 support with the investigation, root cause finding and feasibility of recovery approach as and when required.
Comply to established SDM guidelines, processes, and IT policies.
Share production defect support learning with internal teams to improve quality and minimize future defects of application delivery
Ensure application documentation is properly updated for each production release
Requirements
3 or more years of production support experience across multiple technologies / platform
Strong troubleshooting and problem solving skills
Strong written, oral communication skills and able to manage user / vendor / customer
Ability to easily adopt to any technology / environment
Added advantage with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas payments such as RENTAS, RTGS, Bahtnet, CITAD.
Familiar with incident and problem management process
Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400
Experienced with Aldon and ARCAD change management tool
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
