Daily job scope involves participating in daily scrum, closely following-up and monitor production defects, performing root cause analysis, solutioning, code development, unit and integrated testing, and deployment to production.
Perform root cause analysis on application defects and provide solution for remediation.
- Prioritize defects and plan for production release based on defect criticality.
Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments.- Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.
- Assist production level 2 support with the investigation, root cause finding and feasibility of recovery approach as and when required.
Comply to established SDM guidelines, processes, and IT policies.- Share production defect support learning with internal teams to improve quality and minimize future defects of application delivery.
Ensure application documentation is properly updated for each production release.
3 or more years of production support experience across multiple technologies / platform.
- Strong troubleshooting and problem solving skills.
Strong written, oral communication skills and able to manage user / vendor / customer.- Ability to easily adopt to any technology / environment.
Added advantage with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas payments such as RENTAS, RTGS, Bahtnet, CITAD.
- Familiar with incident and problem management process.
Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query
- Experienced with
Aldon and ARCAD change management tool.
Job Type: Contract
Contract length: 12 months
Pay: $7,800.00 - $9,000.00 per month
Benefits:
Schedule:
Education:
- Bachelor's or equivalent (Preferred)
Experience:
- Core Banking: 3 years (Preferred)
Production Support: 3 years (Preferred)
Work Location: In person
