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Lead Consultant (Exstream)
Req id: 38307
Singapore, SG
OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Lead Consultant Exstream/StreamServe/Document Presentment/xPressions Consulting Services
OpenTexts Professional Services Customer Communications Management (CCM) team is a fast-paced, rapidly expanding organization specializing in OpenTexts CCM Software, including OT Exstream, StreamServe, Document Presentment and xPressions solutions. These software solutions combine customer relationship management (CRM) and mission-critical communications with multi-channel output.
The team has an opening for a senior level solution architect/consultant to be a key contributor for our team. Professional Services is focused on working with OTs CCM clients to develop and implement document automation solutions utilizing the OT CMM product set. The Teams goal is to engage with our clients to develop solutions that deliver a strong Return on Investment and achieve an excellent level of customer satisfaction.
As a member of team, your tasks may include:
Work with clients to analyze requirements and specify solutions
Assist with the solution architecture design for integration projects of OTs CCM software, including orchestration of publishing tasks and steps, optimization of logging, fault detection, error handling and channel delivery, all aligning with a clients strategies and goals
Be the technical lead on small to medium projects throughout complete project lifecycle
Implement integration components in Java (Core, SpringBoot, Camel), .NET, C/C++ or scripting languages
Develop communication applications using OTs CCM software Exstream Design Manager / Communication Designer / Content Author / Empower
Develop communication orchestration flows using Orchestrator, Communication Builder and Command Center and Delivery Manager
Develop scripts using Bash, PowerShell, Windows Batch or Perl for orchestration / scheduler
Integrate OpenText Directory Services (OTDS) with identity providers like On-prem AD over LDAP; Azure AD, Okta, PingIdentity using SAML
- 0 and SCIM 2.0
Consult and mentor clients on deployment of OTs CCM software
Collaborates with the project manager to develop project estimates, including detailed project plans and work breakdown structures for small to medium business unit level projects
Create project documentation including architecture, functional specifications, technical design, integration design, configuration and development
Potentially work on multiple customer engagements in parallel
Successfully works as a member of a project team collaborating on projects and well as skill sharing
Ensure clients satisfaction
Required Qualifications:
Ability to understand the customer's business problem, need, or opportunity and to develop and implement a solution that appropriately addresses the business problem, need, or opportunity.
Ability to lead the development, deployment, and technical quality of small and medium business unit level Information Technology (IT) based solutions (typically within multiple technology or specialty areas).
Ability to collaborate effectively with the project manager to manage small to medium projects as necessary.
Bachelors degree with IT orientation, or equivalent experience.
Experience programming for Linux/UNIX/MVS platforms, Web Services, SQL, Stored Procedure, ORM, data transformation using XSLT 1.0 / 2.0
Experience with integration concepts like REST, SOAP, Messaging Queues (RabbitMQ/IBMMQ), event-driven architecture using Kafka
Deep understanding and hands-on experience with one of the public cloud providers - AWS, Azure or GCP deploying Exstream server-based and cloud-native platforms.
Understanding of web and security concepts like DNS, HTTPS, Single Sign On (SSO), SSH, TLS, mTLS, JKS, OAuth, SAML, SCIM, Cryptography
Proactive mindset, very good professional conduct, and attention to detail.
Demonstrates excellent consultative skills.
Ability to build rapport and trust with client.
Other Desired Qualifications
Experience with OT Exstream, StreamServe, Document Presentment or xPressions solutions.
Cloud Native technologies (Docker, Kubernetes, Helm, OpenShift etc.), microservices or specific hyper scaler technologies
Experience with DevOps tooling like Git, Jenkins, Maven, Gradle, SonarQube, Fortify, Artifactory
Knowledge / experience with Infrastructure as Code using Terraform, Vault
Understanding of front-end development using HTML, CSS, JavaScript (React / Angular)
Experienced in graphical design or desktop publishing applications.
Advanced knowledge of PostScript, AFP, PDF or other output formats.
UNIX, MVS or z/OS system administration.
Knowledge of integrating with SAP, SuccessFactors, Sales Force, Guidewire and OpenText product stack like ECM, xECM, Archive Server
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [Confidential Information].
