Position Summary:
This is for the Central Patch Management Service under the Systems Technologies which focuses on using BigFix for patch deployment, compliance, and reporting.
Roles And Responsibilities:
- Oversees the entire operation and understands how to use the tools & reports.
- In charge of the BigFix infrastructure, including servers, relays, SQL and updating of the software infrastructure.
- Control access to BigFix components.
- Work with various process owners and teams to develop and implement proposed ideas and automate repeatable tasks related to patch management.
- Develops custom reports for stakeholders.
- Setting up content for distribution to endpoints.
- Creates baselines, writes custom fixlets and analysis.
- Develop and maintain groups inside of BigFix.
Requirements / Qualifications:
- Minimum Bachelor's Degree or Professional Degree in Computer Science / Information Technology or equivalent.
- Proficient in BigFix architecture or SCCM
- Minimum 5 years and above of relevant hands-on experience in system operation support and project management.
- Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
- Experience in troubleshooting, resolving, and communicating complex incidents and deep underlying issues to identify root cause.
- Possesses strong analytical skills to diagnose and address application problems.
- Result and customer oriented with multi-tasking capabilities.
