Position Overview
The Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritises and assigns tasks to ensure that team's resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. He/She identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. He/she anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He/ She applies a critical and analytical approach to resolving technical problems. He/She works well with his team and is able to guide them to ensure infrastructure projects are well implemented.
Role & Responsibilities
Assist with infrastructure planning and design
- Assist with the planning and design of infrastructure systems
- Assist with the documentation of infrastructure design and planning activities and decisions
Support infrastructure operations
- Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
- Align infrastructure operations with agreed service agreement standards
Maintain infrastructure
- Perform activities related to ongoing maintenance of infrastructure
- Assist with the implementation of agreed infrastructure changes and maintenance routines
Optimise infrastructure performance
- Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
- Participate in infrastructure development activities
- Assist with infrastructure testing and implementation
- Gather performance and data usage statistics for capacity planning and reporting
- Assist with piloting of new tools, technologies, and/or processes
Resolve incidents
- Perform problem/issue identification and resolution
- Assist with simulation of user problems to resolve operating difficulties
- Follow up with users to ensure problem has been resolved
- Recommend system modifications to reduce user problems
Requirements
- Degree/Diploma in Computer Science, Engineering or equivalent
- At least 5-6 years of experience in the Network Management and Support Services
- Strong technical hands on in Network Domain
- Have some supervisory experience before
- Have some project management before will be added advantage
- Strong knowledge and experience in supporting Cisco Switch, Cisco Router, Fortigate Firewall, Palo Alto Firewall, ClearPass NAC, F5 VPN, IPS, WLC, Access Point and VSS/VLAN Architectures.
- Previous working experience in Network Support in the areas of wireless, wired, and VPN.
- Relevant Network certifications such as CCNE or CCNA is desired.
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