Position Overview
The Lead Engineer drives the implementation of strategy for infrastructure operations and maintenance to ensure availability of stable and secure systems. He/She manages project resource allocation and develops infrastructure implementation, operations and maintenance engineers; scopes out policies and sets performance expectations. He/She identifies problems and presents new methodologies and/or solutions to key stakeholders to enhance and improve the delivery of infrastructure operations and maintenance services.
He/She is able to address multi-faceted issues effectively to ensure systems are stable and secure. He/She adopts a methodical approach to managing project resources and communicates well to his team and key stakeholders on the solutions developed.
Role & Responsibilities
Support infrastructure design and implementation
- Support technical system analysis to determine the extent to which solutions perform as required to ensure that future solutions meet anticipated demand
- Support the design and implementation of infrastructure solutions that adhere to current architecture standards
- Lead the design installations, system migration and integration
- Lead the testing and handover of implemented infrastructure solution
Support infrastructure operations
- Support delivery of optimal infrastructure operations
- Create documents on administration, installation, configuration and troubleshooting
- Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment
- Support the development of report on infrastructure capabilities and limitations
Maintain infrastructure
- Support the improvement of maintenance capability by using automation for upgrades, enterprise backup and storage
- Identify key infrastructure operations issues and maintenance priorities
- Support the implementation of agreed infrastructure change requests and maintenance routines
- Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc.
Optimise infrastructure performance
- Support the initiatives to improve the infrastructure systems and service delivery through automation and virtualisation technologies
- Support the monitoring of performance, availability and security of infrastructure systems and key operational metrics
Resolve incidents
- Support problem/issue identification and resolution
- Escalate problems/issues
- Support simulation of user problems to resolve operating difficulties
- Diagnose problem source through discussions with users
- Recommend system modifications to reduce user problems
- Support planned maintenance events, system backup processes and disaster recovery drills
- Support implementation of preventive solutions
Requirements
- Bachelor's degree in computer science, information technology or related field.
- 10+ years of experience as an enterprise network engineer.
- 10+ years of experience in network segmentation, ACI, WLC, Switching, MPLS, Network Access Control, SDWAN and dynamic routing.
- Advanced knowledge of network operating systems including but not limited to Cisco, Aruba, Huawei, F5, Fortinet.
- Familiarity with network analysis tools including SolarWinds.
- Ability to work independently and as part of a team in a fast-paced workplace.
- Strong verbal and written communication skills.
- Excellent leadership and mentoring skills.
- High level problem-solving and communication skills.
- Relevant certifications for the network operating systems
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