Lead of Client Manager, VIP/ Institutional Clients

Responsibilities:

. Primary point of contact for a portfolio of global institutional/VIP clients.

. Developing trust relationships and locate growth opportunities for cross selling.

. Expanding the relationships with existing customers by sustained communication, understanding of their needs.

. Building key customer service processes and systems, formulating management rules, and tracking the status of key customers.

. Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions.

. Leading the client manager team, coaching junior employees

Requirements:

. At least 5 years working experience in prestigious private banks/ family office with strong product knowledge.

. At least 3 years working experience as the team leader

. Industry experience in Fintech is a must.

. Strong client management skills including maintaining strong relationships, organizing client profile and incentive client business activities, etc.

. Strong communication skills, ability to be flexible in a variety of situations.

. Ability to work under pressure.

. Passionate about Fintech. Industry experience is highly preferred.

. Proficiency in English is a must to facilitate communication with a wide portfolio of clients.