Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestl, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.
Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.
About Hogarth
Hogarth Worldwide is the world's leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world's most famous brands.
Founded 13 years ago, Hogarth has grown from a start-up to over 4,500 people, across 30 key cities and is now part of WPP. Obsessively striving for better is in our DNA, it is the reason for our existence and continues to drive us forward in all that we do, making Hogarth an exciting place to work and a great place to achieve your career ambitions.
What does a Lead Content Manager do at Hogarth
Our client is one of the world's most recognised brands. A global technology company who consistently delivers innovation combined with beautiful design. The content management team are responsible for publishing creative assets, experiences, and critical digital data to our clients platforms across the globe.
As a designated team lead you will be on point for direct coordination with the client, managing the flow of information and instructions related to task workload, process, standards and execution.
Reporting lines and key stakeholders.
This role will report into a Client Operations Lead working closely with a wider team built out to service this client.
You will be responsible for the line management of the Content Managers in the APAC team.
Responsibilities
- Local clients primary POC for Platform Publishing
- Collaborating with the wider Hogarth client team to ensure exceptional delivery
- Receive daily and weekly programming instructions from business DRIs. Instructions are received via client's internal tools like Radar, Quip, with other tools to possibly develop in the future
- Complete programming per instructions and to required deadlines. Programming takes place in client's tools like DJ and Conductor with other tools to possibly develop in the future
- Complete publishing preview and build requests via standard weekly store turn and daily mini refresh process
- Work within the content management org to improve documentation and training
- Maintain complete understanding of the complexities
- Managing a small teams workload, ensuring R&R and measurements for success are clear from the outset
- Contribute innovate ideas and feedback regarding processes, workflows, and tools
- Oversight of all (varied) CMS content publishing requirements for the client
- Effectively troubleshoot and diagnose CMS issues, and communicating those issues to both technical and non-technical personnel
- Once full review is complete, communicate final errors/issues with team to make corrections
- Report on total workload, issues and trends
- Provide management and leadership to other Content Managers, mentoring them for success
- Ability to work flexibly to allow for out of hours content push lives
- High degree of ownership and accountability
- Highly detail-orientated, organised, and patient
Requirements:
- Experience working on web production teams
- Experience with localisation and managing content for a global audience, using a CMS tool
- Experience working with a ticketing system + Internal tools experience is a plus
- This team is very structured in terms of tasks and timings, so it's key that candidates are comfortable with repetitive tasks.
- This is always discussed in interviews to manage their expectations
- Keen eye for detail is essential
- Experience managing teams
Diversity & Inclusion
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.
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